PRIVACY POLICY

We (Connect, Surf and Smile limited) understand the importance of the privacy of our site visitors (‘you’ or ‘user’) and the responsibility on us to protect your personal information. On that note, we have implemented the following measures known as the ‘privacy policy’ regarding how we, our subsidiaries and affiliates collect data.

1. Information We Collect

We only collect information that you knowingly give us when you create an account, contact us, or otherwise access or use our Services. The information collected may include:

• Contact information and personal details, such as your name, residential address, business address and postal addresses, telephone number, email address, and next of kin;
• Profile information, such as the username and password you establish with the Services;
• Demographic details, such as date of birth, country of citizenship and/or country of residence, marital status;
• Government-issued identification, such as a national identification number, state or local identification number, and related government issued photographs;
• PHCN bill, Tenancy Agreement, gender;
• Payment information, including credit card numbers and billing information.

2. How Do We Use The Information We Collect?

We use the information we collect to:

• Deliver and improve the Services and your overall user experience;
• Protect against, investigate and deter fraudulent, unauthorized and/or illegal activity;
• Link or combine user information with other Personal Information;
• Compare and verify information for accuracy and update our records;
• Validate information for identity verification;
• Contact you with information and updates about us and the Services;
• Analyze how you use the Services to help us understand traffic patterns;
• Create targeted advertising to promote the Services.

3. Do We Share Your Personal Information?

We do not rent, sell, or share your Personal Information with third parties except with your consent or as necessary to complete any transaction or provide any service you have requested.

4. Updates and Changes

We reserve the right to change this Policy at any time. We will notify you of material changes to this Policy by sending notice to the primary email address specified in your account.

5. Cookies

When you visit the Website, we may send one or more cookies...

6. How Do We Secure Your Personal Information?

Your account is protected by a password for your privacy and security...

7. Use of Credit Card Information

If you give us credit card information, we use it solely to check your financial qualifications...

8. Changing Or Deleting Your Personal Data

All users may review, update, correct or delete the Personal Information furnished by a user...

9. Data Retention

We retain information we receive for as long as you use the Services...

10. Links to Third Party Websites

We may provide links to third-party websites. We have no control over these websites...

11. How do we Handle Personal Data Breaches

While we implement reasonable measures to prevent or reduce the likelihood of personal data breaches...

12. Voluntary Service Suspension

Voluntary service suspension will only be granted via email...

13. Compensation Policy

In the event of planned and unplanned maintenance and outages...

14. Refund and Cancellation Policy

Connect, Surf and Smile will process a refund if you cancel before automatic monthly renewal...

15. How to Contact Us

If you have any questions about this Policy, your Personal Information, or the Services...